Privacy Policy

1. Introduction

At ripirobo.com, we value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our website and use our services. We adhere to a privacy-first philosophy, meaning your privacy is embedded into our business practices by design.

2. Scope of This Policy and Role of the Data Controller

This Privacy Policy applies to all visitors, users, and others who interact with our website at ripirobo.com. For the purposes of applicable data protection laws, ripirobo.com is the “data controller,” meaning we determine the purposes and means of processing your personal data. This Policy governs the processing of personal data collected through our website and any related communications or services.

3. Categories of Data We Process

We may collect, use, store, and transfer various types of personal data grouped into the following categories:

a. Usage Data
Information on how you use our website, including IP address, geographical location, browser type and version, referral source, length of visit, pages viewed, time spent, and clickstream behavior.

b. Account Data
When you register or update an account, we may process your name, email address, postal address, phone number, and login credentials.

c. Profile Data
Includes data you provide when setting preferences, making purchases, creating wishlists, submitting reviews, or engaging with personalization features on ripirobo.com.

d. Communication Data
Contains your communications with us, including queries, feedback, messages sent via contact forms, customer support interactions, and correspondence history.

e. Technical Data
Details about the device you use to access ripirobo.com, including internet connection, operating system, device type, screen resolution, browser settings, and system configurations.

f. Transaction Data
Covers purchases made through ripirobo.com, including the products and services obtained, delivery address, billing details, and partial payment card information (via secure processors).

g. Preference Data
Information regarding your marketing preferences, communication consents, and interests related to our products and services.

We do not collect any special categories of personal data (such as health or biometric information) without explicit consent.

4. Legal Bases for Processing

We only process your personal data when we have a legal basis to do so. These may include:

– Consent: where you have provided explicit consent for activities such as receiving marketing communications.
– Contractual Necessity: where processing is necessary to fulfill a contract with you (e.g., completing transactions or delivering services).
– Legal Obligation: where we are legally required to process your data (e.g., for tax or regulatory compliance).
– Legitimate Interests: where processing is necessary for our legitimate interests and does not override your fundamental rights and freedoms (e.g., improving the website, fraud prevention).

5. Your Rights

Under GDPR and, where applicable, the CCPA, you have the following rights with respect to your personal data:

– Right of Access: To request a copy of the personal data we process about you.
– Right to Rectification: To request correction of any inaccurate or incomplete data.
– Right to Erasure: To request deletion of your personal data, where legally permissible.
– Right to Restriction: To restrict how we use your data under certain circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format and, where feasible, have it transmitted to another controller.
– Right to Object: To object to specific uses of your data, including for direct marketing.
– Right to Withdraw Consent: If processing is based on your consent, you may withdraw this at any time without affecting prior lawful processing.
– California Rights: California residents may also request that we disclose what personal data we collect, use, and disclose; request deletion; and opt out of the sale of personal data (note: ripirobo.com does not sell personal data).

To exercise any of these rights, please contact us at: [email protected].

6. Security Measures

Ripirobo.com implements robust security protocols to safeguard your personal data. These measures include:

– SSL/TLS encryption for data transmission.
– Role-based access controls and authentication procedures.
– Regular data backups and disaster recovery plans.
– Secure databases hosted in protected environments.
– Mandatory security and privacy training for personnel.
– Regular audits and cybersecurity assessments.

Although we take all reasonable steps to protect your data, no digital transmission or storage method is completely secure. We encourage you to use strong passwords and secure your accounts.

7. International Transfers

Your personal data may be transferred to and maintained on servers located outside your jurisdiction, including in countries that may not have the same data protection standards as your own. In such cases, we implement appropriate safeguards in accordance with data protection legislation, including the use of Standard Contractual Clauses approved by the European Commission and other regional compliance mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, financial, or reporting obligations. Specific retention periods include:

– Account, Profile, and Transaction Data: retained for up to seven (7) years post-transaction or account closure.
– Usage and Technical Data: retained for up to twelve (12) months for analytics.
– Communication Data: retained for up to three (3) years following last interaction.
– Marketing and Preference Data: retained until you withdraw consent or for up to two (2) years after last engagement.

Once the retention period expires, personal data is securely deleted or anonymized.

9. Cookie Policy

Ripirobo.com uses a range of cookies and similar technologies to ensure functionality, improve user experience, and analyze behavior. These include:

– Essential Cookies: Necessary for secure navigation and core functions. Cannot be disabled.
– Functional Cookies: Enhance usability by remembering preferences and choices.
– Analytics Cookies: Help us understand how visitors use the site to improve performance.
– Performance Cookies: Enable the measurement of system performance and respond to technical issues.

Cookies are stored on your device only where permitted by law and within the boundaries of this policy.

10. Cookie Management

We provide visitors with options to manage cookie preferences through a Consent Management Platform (CMP) compliant with GDPR, CCPA, and other similar frameworks. Upon first visit, you will be prompted to accept or reject non-essential cookies. You may also modify your preferences at any time using the cookie settings link on the website.

Users may disable cookies via their browser; however, doing so may restrict some functions of ripirobo.com.

11. Children’s Privacy

Protecting the privacy of minors is of paramount importance. Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without proper authorization, we will take immediate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Material changes will be communicated through the website or via email where applicable. Continued use of ripirobo.com constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer at [email protected]. We are committed to responding promptly to all verified privacy-related inquiries and resolving any concerns with diligence.

This Privacy Policy reflects our ongoing commitment to compliance, accountability, and safeguarding user rights. If you have any concerns about your privacy, please do not hesitate to reach out using the contact details provided above.